Overview

This message appears when your current data plan does not provide coverage in your present location.

What does this mean?

Your eSIM is working correctly, but the plan you have does not support the country or region you are currently in.

Status Message:

Your current plan doesn't cover this area. Purchase or activate a plan for this region.

Common reasons

- You travelled to a country not included in your plan.
- Your plan only covers specific regions.
- Your active plan has geographic restrictions.

How to fix it

- Check your plan coverage
- Open the app.
- Go to My Plans.
- Review the countries and regions supported by your plan.

If you already have a compatible plan:

- Go to My Plans.
- Activate the appropriate plan.

Need help choosing a plan?

Review the coverage details before purchasing to ensure your destination is included.