Overview

This message appears when the app cannot find an installed eSIM on your device.

What does this mean?

Your eSIM has not been installed yet, or the installation was not completed successfully.

Status Message:

We couldn't find the eSIM on this device. Please install your eSIM to get started.

How to fix it

Step 1: Check if your eSIM is installed

iPhone

1. Go to Settings
2. Tap Mobile Service or Cellular
3. Look for your eSIM profile

Android

1. Go to Settings
2. Tap Network & Internet or Connections
3. Select SIM Manager or Mobile Network

4. Check if the eSIM is listed

    

Step 2: Install your eSIM

If the eSIM is not listed:

1. Open the app.
2. Navigate to the Install eSIM page.
3. Follow the installation instructions.

4. Restart your device if needed.   

    

Still need help? 

If the eSIM installation fails, contact Customer Support and provide a screenshot of any error messages.