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SIM Is Not Connected

Overview

This message appears when your eSIM is turned on but is not connected to a mobile network.

What does this mean?

Your eSIM is active, but your device is not receiving a signal or is not configured correctly for data usage.

Status Message:

Your eSIM is on, but there's no signal. Ensure Mobile Data is enabled and this eSIM is selected as primary data.

How to fix it


Check Mobile Data

iPhone

  • Go to Settings > Cellular
  • Ensure Cellular Data is turned on

Android

  • Go to Settings > Network & Internet

  • Ensure Mobile Data is enabled

     

Select the eSIM for data

iPhone

  • Settings > Cellular > Cellular Data
  • Select the eSIM

Android

  • Settings > SIM Manager
  • Set the eSIM as the preferred SIM for data


Additional troubleshooting


- Toggle Airplane Mode on and off.
- Restart your device.
- Enable Data Roaming if travelling internationally.
- Manually select a supported network if required.
- Still need help?

Contact Customer Support with your current location and a screenshot of your mobile network settings.