Overview

This message appears when your eSIM is installed but currently disabled.

What does this mean?

Your device recognizes the eSIM, but it is turned off and cannot connect to a network.

Status Message:

Your eSIM is installed but inactive. Please switch it On in your device settings.

How to fix it

iPhone

1. Open Settings.
2. Tap Mobile Service or Cellular.
3. Select your eSIM.
4. Turn on Turn On This Line.
    

Android

1. Open Settings.
2. Tap Connections or Network & Internet.
3. Select SIM Manager.
4. Enable your eSIM.
    

After enabling
-  Ensure Mobile Data is enabled.
-  Wait a few minutes for the network to register.

Still need help?
 

Restart your device and check again. If the issue persists, contact Customer Support.