About the Service

• What is Global Data Roaming by FlexiRoam
• How does Mastercard Redemption work?
• Does this Mastercard Benefit cost me anything?

Redeeming Your Benefit

• How many redemptions am I entitled to?
• Where do I redeem my benefit?
• Can I change the account I redeem the benefit under redemption is complete?
• Why would my redemption fail?
• What personal information will be captured and stored during redemption?
• SIM/eSIM Replacement Action

Who Is Eligible to Use The Service?

• Who is eligible for this benefit?
• How do I redeem if I have multiple eligible cards?

Cancelling Redemptions

• Can I cancel a redemption?

Starter Pack and Data Roaming Plans

• How will I receive my Starter Pack?
• How long does shipping of the Starter Pack take?
• Do I get a shipment tracking number for the Starter Pack?
• Will the Starter Pack expire if I dont't activate after redemption?
• How long can I use my SIM card / eSIM for? Does it expire?
• If I received a damaged SIM card pack, can I get a replacement?

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Customer Communications

• What should I do if I dont't receive my confirmation email?
• Can I change my email address after I have redeemed my benefit?
• What do I need to access the roaming service?

Limitations and Feedback

• What countries can I roam in using the Global Data Plan?
• Why didn't I receive my starter pack when I redeemed my benefit?
• Why didn't I receive my data plan when I redeemed my benefit?
• Why didn't I receive my 15% discount when I tried to purchase other data plans after redeeming my benefit?
• How do I provide feedback or complaints?

Europe Redemption

• How do I redeem as an European Flexiroam user?
• What do I do with the redemption code obtained from redemption microsite?
• What if I do not have eSIM supported device?