FAQs
Find quick answer to most commonly asked questions.
Refer A Friend
- What is the AI Concierge Referral Program?
- Who can participate in the referral program?
- How do I get my referral link?
- How does the referral process work?
- What rewards do I get for a successful referral?
- Is there a limit to how many referrals I can earn?
PROMO
Inflight Data Plans
- Can I use an Inflight Data Plan alongside my regular active Data Plan?
- Global Data Plan Now Includes In-Flight Coverage
- How can I get support if I have issues or questions about my Inflight Data Plan?
- How do I purchase an Inflight Data Plan?
- How do Inflight Data Plans differ from traditional Inflight Wi-Fi?
- How does Inflight Data Plans works?
Coverage
- What are the Countries Included in the North America Regional Data Plan?
- What are the Countries Included in the Latin America Regional Data Plan?
- What are the Countries Included in the Europe Regional Data Plan?
- What are the Countries Included in the Caribbean Islands Regional Data Plan?
- What are the Countries Included in the Asia Regional Data Plan?
- What are the countries included in the Greater China Data Plan?
Getting Started
- Why is my plan "paused"?
- After the update, I can no longer see or access my data plan and eSIM
- Why am I not seeing my recently purchased plan and starter pack in my account?
- Microchip Update & FREE Upgrade by July 1st, 2024
- Can I use one eSIM for both FlexiRoam and WalletRoam?
- How Do I Unsubscribe From Your Emails?
Activation Issues
eSIM
- Introducing Instant eSIM Self-Service Replacement
- How do I check device compatibility?
- eSIM Installation (IOS)
- eSIM Installation (Android)
- What is an eSIM?
- How can I get eSIM?