You may have logged in using a different email address or an old/inactive account after the app update.

Please log out and try logging in again using the email address previously registered with your FlexiRoam account. A verification code will be sent to your email. Enter the code in the app to access your account, data plan, and eSIM.

If you’re still unable to access your data plan or eSIM, please contact our Customer Experience team for assistance.