Getting a new phone should be exciting—not slowed down by waiting for an eSIM transfer. With our new Instant eSIM Self-Service Replacement feature, you can transfer your eSIM to your new device directly in the app, without contacting customer support.

What You Can Do

You can now replace your eSIM instantly through the app, making it quick and easy to stay connected when switching to a new device.
Key Benefits

• Replace your eSIM in the app – Complete one self-service eSIM replacement per calendar year without contacting customer support.
• Get connected in seconds – Your new eSIM is generated instantly, so you can activate it on your new device with minimal waiting.
• Secure transfer process – Once your new eSIM is successfully installed and activated, your previous eSIM will be automatically deactivated to help keep your account secure.

Things to Know

• You can perform one self-service eSIM replacement per calendar year.
• Make sure you have access to your account and are using a compatible eSIM-enabled device.
• Your previous eSIM will no longer work after the new eSIM has been activated.

If you need additional eSIM replacements or experience any issues during the transfer, please contact our Customer Support team for assistance.

How do I install an eSIM on iPhone (iOS)?

How do I install eSIM (Android)?