PROMO

• Promotion details: B1F1 Buy 1 Free 1 - Double Data for ALL Global Data Plans
• Promotion details: [FLEX20] 20% OFF first purchase of 3GB+ Data and Unlimited Data Plans
• WELCOME BACK Promotion details: 30% OFF ALL 5GB+ Data Roaming Plans

Inflight Data Plans

• Can I use an Inflight Data Plan alongside my regular active Data Plan?
• How can I get support if I have issues or questions about my Inflight Data Plan?
• How do I purchase an Inflight Data Plan?
• How do Inflight Data Plans differ from traditional Inflight Wi-Fi?
• How does Inflight Data Plans works?
• How long does an Inflight Data Plan last?

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Coverage

• What are the Countries Included in the North America Regional Data Plan?
• What are the Countries Included in the Middle East & North Africa Regional Data Plan?
• What are the Countries Included in the Latin America Regional Data Plan?
• What are the Countries Included in the Europe Regional Data Plan?
• What are the Countries Included in the Caribbean Islands Regional Data Plan?
• What are the Countries Included in the Asia Regional Data Plan?

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Getting Started

• Referral Program
• Why is my plan "paused"?
• After the update, I can no longer see or access my data plan and eSIM
• Why am I not seeing my recently purchased plan and starter pack in my account?
• Microchip Update & FREE Upgrade by July 1st, 2024
• How Do I Unsubscribe From Your Emails?

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Activation Issues

• Accidentally removed eSIM from your device?
• Experiencing data connection issues?

eSIM

• How do I check device compatibility?
• eSIM Installation (IOS)
• eSIM Installation (Android)
• What is an eSIM?
• How can I get eSIM?
• How to check if my device is eSIM compatible?

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SIM

• How to install my SIM? (Android and IOS)
• Can I use the FlexiRoam SIM in a dual SIM phone?
• Will the Flexiroam SIM work on a portable WiFi device?
• Can I have multiple FlexiRoam SIMs linked to my account?
• What SIM card sizes are available?

Account Management

• I cannot see my wallet credit, active data plan/s and data balance after updating the App. please help..
• Where can I see my wallet credit, active data plans and remaining data balance after the App Update?
• After App Update, my wallet credit and my current , active plans are gone
• Can I delete my account if I will no longer use it?
• How do I sign up?
• How do I change my account details i.e name, email and phone number

FlexiShare

• Can I share my unlimited data via Flexishare?
• Which data plans can be shared via FlexiShare?

Payments

• What payment methods are available?
• Discount code is unsuccessful.
• I have not received my invoice via email.

Shipping

• How long does shipping take?
• I've purchased a starter pack online, but I have not received it yet.
• Can I change my shipping address / contact details?

Wallet Credit

• What is Wallet?
• How does wallet credit work?
• How do I top up my Wallet credits?
• Can I split my payment (i.e. buy data with credit card and Wallet credits)?
• Why should I use Wallet?
• What happens if I have leftover credits?

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