FAQ
- What is Global Data Roaming by FlexiRoam?
- Do I need a different eSIM for a different destination or data plan or on my next redemption?
- Who is eligible for this benefit?
- How do I provide feedback or reach out for assistance?
- Why didn’t I receive my 20% discount when I tried to purchase other data plans after redeeming my benefit?
- Why didn’t I receive my redeemed Data Plan after I completed my benefit redemption?
- Why didn’t I receive my starter pack when I redeemed my benefit?
- What countries can I use data in with the redeemed Data Plan
- What do I need to access the roaming service?
- Can I change my email address after I have redeemed my benefit?
- What should I do if I don’t receive my confirmation email?
- Why am I not seeing the plan and Starter Pack in my account?
- Can I choose an eSIM or Physical SIM to be included in my Starter Pack?
- Do I have to use my eligible Westpac card to make payment if I purchase other Data Plans?
- Can I purchase Local or Regional Data Plans if I have an active Global Data Plan?
- How can I check my data balance?
- How can I check what countries are supported for my redeemed Data Plan?
- Can I carry forward my redeemed Data Plan to the next year?
- What do I do when I fully utilize my redeemed Data Plan?
- Can I change the start date of my redeemed Data Plan?
- How do I activate my redeemed Data Plan?
- How long is my redeemed Data Plan valid for?
- Can I redeem the benefit if I have an existing FlexiRoam account?
- If my shipment or physical SIM card has been damaged, can I get a replacement?
- How long can I use my eSIM/ physical SIM for? Does it expire?
- Do I get a shipment tracking number for the physical SIM?
- How long does shipping of the starter pack take?
- How will I receive my starter pack?
- Can I cancel a redemption?
- How do I redeem if I have multiple eligible cards?