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What should I do if I cannot connect while at sea?

Check the following:

  • Your FlexiRoam eSIM is enabled.
  • Data Roaming is turned ON.
  • Your Cruise Plan is active.
  • The ship is in international waters.
  • Automatic Network Selection is disabled if manual selection is required.
  • Restart your device and try reconnecting.

If you're still unable to connect, contact FlexiRoam Support with your cruise line, ship name, and current location.