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Can I reuse my eSIM on a different device, or after resetting my mobile device to factory settings?

Yes, but eSIM need to be remove from the old device. eSIM cannot be successfully reinstalled if the eSIM is still tagged to the old device.

 

iOS

- Go to device Settings > Mobile Service> Select FlexiRoam eSIM > Tap Remove Cellular Plan or Delete eSIM.

Screenshot 2024-04-25 190609.png

 

Samsung

- Go to device Settings > Sim Card Manager > Select FlexiRoam eSIM > Tap Remove

Screenshot 2024-04-25 214637.png

 

Google Pixel

- Go to device Settings > Tap Network & internet > Mobile network > Select FlexiRoam eSIM > Tap Delete SIM.

 

- After ensuring that you have successfully deleted/removed the eSIM from your old device, please contact technical support to reset the eSIM for you.

 

- Then open the FlexiRoamX App on a new device, go to Account > Manage My SIM(s) > tap the eSIM to reinstall.