FAQs
Because we put our customers at the heart of what we do, we always have integrity, care, and consistency.
PROMO
Inflight Data Plans
- Can I use an Inflight Data Plan alongside my regular active Data Plan?
- How can I get support if I have issues or questions about my Inflight Data Plan?
- How do I purchase an Inflight Data Plan?
- How do Inflight Data Plans differ from traditional Inflight Wi-Fi?
- How long does an Inflight Data Plan last?
- What are Inflight Data Plans?
Voice & Text Plans
- Are there any additional charges for using Voice & Text Plans abroad?
- Can I purchase Voice and Text as standalone plans?
- Can I use Voice & Text Plans concurrently with data plans?
- What are Voice & Text Plans?
- What do Voice & Text Plans include besides voice and text services?
- What happens after I activate my Voice & Text Plans?
Coverage
- Do you offer coverage in remote or mountainous areas ?
- What are your available plans for Costa Rica?
- Will eSIM connectivity be possible in Costa Rica?
- Is Flexiroam available in Costa Rica?
- What are your available plans for Ireland?
- Will eSIM connectivity be possible in Ireland?
Getting Started
- Referral Program
- Why is my plan "paused"?
- After the update, I can no longer see or access my data plan and eSIM
- Why am I not seeing my recently purchased plan and starter pack in my account?
- Microchip Update & FREE Upgrade by July 1st, 2024
- Kindly how to check my plan covers which country?
Activation Issues
eSIM
- What is an eSIM?
- How can I get eSIM?
- How to check if my device is eSIM compatible?
- Can I receive SMS with FlexiRoam eSIM?
- Does the eSIM have a mobile number?
- What is the validity for the eSIM?
SIM
Account Management
- I cannot see my wallet credit, active data plan/s and data balance after updating the App. please help..
- Where can I see my wallet credit, active data plans and remaining data balance after the App Update?
- After App Update, my wallet credit and my current , active plans are gone
- Can I delete my account if I will no longer use it?
- How do I sign up?
- How do I change my account details i.e name, email and phone number
FlexiShare
Payments
Shipping
Wallet Credit
- What is Wallet?
- How does wallet credit work?
- How do I top up my Wallet credits?
- Can I split my payment (i.e. buy data with credit card and Wallet credits)?
- Why should I use Wallet?
- What happens if I have leftover credits?